CONTACT US Select your local practice below to see store details COMPTON 39 Bridgnorth Road, Compton, Wolverhampton, WV6 8AF ADDRESS GET IN TOUCH VIEW STORE DETAILS Tel: 01902 750325 WOMBOURNE 34, Windmill Bank, Wombourne, Wolverhampton, WV5 9JD ADDRESS GET IN TOUCH VIEW STORE DETAILS Tel: 01902 895909

PRIVACY POLICY Your Privacy At Taylor Biddle, we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others. Collection of your Personal Information In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care. How we use this information The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on the services we have provided and to offer the opportunity to trial new products. Our policy on storage, processing, and retention of your information To provision and manage our services, your data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001. If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions. We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements. How and when we may share your personal information Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organizations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets. Your rights with respect to the Personal Information we hold You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances, you can request that we erase your data which we will do where this would not prevent us from meeting our legal and regulatory obligations. ​ Updating your communication preferences You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below. ​ Use of cookies Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why. Cookie: Cookie preference Name: CookieControl Purpose: This cookie is used to remember a user’s choice about cookies on ico.org.uk. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. Cookie: Language selection Name: language Purpose: This cookie is used to remember any selection a user has made about language on ico.org.uk, using the language selector, so that the site will be shown in their chosen language when returning to the site. Cookie: Universal Analytics (Google) Name: _ga, _gali, _gat & _gid Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Cookie: YouTube cookies Name: PREF*, VSC*, VISITOR_INFO1_LIVE* & remote_sid* Purpose: We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. PREF - * Expires after eight months VSC - * expires at the end of your session VISITOR_INFO1_LIVE - *expires after eight months remote_sid - * expires at the end of your session Cookie: Vimeo cookies Name: player - vuid Purpose: We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals. Cookie: HotJar Name and Duration: _hjClosedSurveyInvites - 365 days _hjDonePolls - 365 days _hjMinimizedPolls - 365 days _hjShownFeedbackMessage - 365 days _hjid - 365 days _hjRecordingLastActivity - Session Length _hjTLDTest - Session Length _hjUserAttributesHash - Session Length _hjCachedUserAttributes - Session Length _hjLocalStorageTest - Under 100ms _hjIncludedInPageviewSample - 30 Minutes _hjIncludedInSessionSample - 30 Minutes _hjAbsoluteSessionInProgress - 30 Minutes Purpose: These cookies are used to track the customers experience and use of the website. We use this information to improve the functionality of the website and improve the customer experience. The cokkies do not collect information that would directly identify anyone. Cookie: Wix Name and Duration: XSRF-TOKEN - Session Duration hs - Session Duration svSession - 2 Years SSR-caching - 1 Minute _wixCIDX - 3 Months _wix_browser_sess - Session Duration consent-policy - 365 days smSession - Session Duration TS* - Session Duration bSession - 30 minutes fedops.logger.sessionId - 365 days wixLanguage - 365 days Purpose: wix - These cookies are used to maintain and improve the customers experience of the website. We uuse the information to identify registered members, monitor and analyze performance, operation and effectiveness of the platform and ensure the security and safe use of the platform. Cookie: Facebook Pixel Name: c_user – 365 days xs – 365 days fr – 90 days _fbp – 90 days oo – 5 years dpr – 7 days wd – 7 days presence – session duration sb – 2 years dbln – 2 years csrf – 24 hours Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. ​ Managing cookies You can remove any cookies already stored on your computer and you can control how your web browser deals with cookies by changing your browser settings. However this may prevent you from using parts of our website. ​ Many browsers give a range of options for managing cookies, including obtaining consent for every cookie, blocking certain types of cookie and blocking cookies from unrecognised websites. Finally, you can set your browser to block all cookies however you should be aware that many sites will not work as smoothly as you are used to and some basic functionality that is dependent on cookies will not work at all. ​ The following links go to the relevant help sections for the major web browsers and explain how to manage your cookies: ​ Chrome https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies ​ Safari OS X http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html ​ Safari iOS http://support.apple.com/kb/HT1677 ​ Internet Explorer http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9 ​ Firefox http://support.mozilla.org/en-US/kb/Cookies?s=cookies&r=0&e=es&as=s ​ Android http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=169022 ​ Blackberry http://help.blackberry.com/en/blackberry-q10/10.3.1/help/mwa1334238823957.html ​ Windows phone http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx Privacy Policy updates We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website. ​ Last updated: April 2022 ​ Contacting us Visit our contact page to find our most up to date contact information.

READ OUR LATEST BLOG POSTS Taylor Biddle Are Making Bald Moves for Charity Fundraising How Does Visual Stress Affect Children? World Diabetes Day – The Importance of Maintaining Good Eye Health How can contact lenses for children help to preserve their vision? Our Top 3 Eyewear Picks For 2021 1 2 FOLLOW US FOR THE LATEST NEWS

OUR EYEWEAR BRANDS MORE TO CHOOSE FROM We regularly review our eyewear collection to make sure we can bring you the best of the latest styles. Why not visit us to see the latest arrivals? If you have something particular in mind for your new glasses or sunglasses, let us know! As an independent optical practice, we can source our eyewear from a wider range of your favourite brands. EYEWEAR STYLING Looking for a new style? Taylor Biddle Opticians can help! Our certified dispensers will work with you to find the perfect frames that reflect your personality and needs. We have a great selection of styles, shapes and colours to choose from, so you're sure to find something you love. EYEWEAR STYLING WE ARE PROUD TO OFFER EXCEPTIONAL CARE “Taylor Biddle Opticians look after three generations in our family with equal care and expertise. Tracey is always available for caring support and we have easy access to appointments. Staff are welcoming and friendly at both practices.” - S.D Claverley -

CONTACT LENS PLAN Regular contact lens checks are important. Not only is the health of the anterior eye checked, but the suitability of the contact lenses is assessed with regards to the type of lens and to any subtle prescription changes. ​ Our Contact Lens Plans also include an annual sight test which we consider very important. Small changes in the prescription can then be incorporated into the contact lens prescription. ​ Learn more about our popular options below. Customised bundle plans are also available, contact us for more information. Contact Lens Plan (CLP) £9.50 per month What's included? ​ Regular contact lens checks as required. Emergency contact lens checks if required. If prescription changes, unopened boxes maybe exchanged. Emergency replacement lenses where possible supplied. Annual eye examinations. Contact Lens Plan Premium (CLPP) £13.00 per month Has all the CLP benefits, PLUS: ​ Extended Eye Examination Optical Coherence Tomography (OCT) and/ or Optomap Scans Anterior/ Dry Eye Assessments 15% discount off spectacles and contact lens solutions CONTACT US FOR MORE INFORMATION ON OUR CONACT LENS PLANS GET IN TOUCH

YOUR INDEPENDENT OPTICIANS IN WOLVERHAMPTON Taylor Biddle Opticians was founded in 1994 by Tracey Taylor and Mike Biddle at the Compton premises. Two years later the Wombourne practice was opened. Mike left in 2010, and in 2014 Olha Lac joined Tracey as co-director, adding to Tracey’s wealth of experience in the optical world. ​ Olha has worked for Taylor Biddle since 2005 and has gained extra qualifications in visual dyslexia which has helped many children achieve their potential. ​ In April 2021 Hasan Akhtar joined Tracey and Olha as co-director after working at Taylor Biddle since 2018. Hasan specialises in Medical Retina and Glaucoma and encourages further education and training to ensure the practice is at the forefront of providing an excellent eyecare service. YOUR PATIENT JOURNEY We endeavour to offer a service as special as your eyes as we believe you deserve the very best. 1 Call us or click to book your appointment online. 2 Quick Q&A to assess your current eye health, history and individual needs. 3 Your eye health check with state-of-the-art technology. 4 If required, it's time for expert advice on eyewear styling or new contact lenses. 5 Collection, fitting & aftercare for maintaining clear vision. BOOK ONLINE OUR DEDICATED TEAM Taylor Biddle team members stay with us for many years, ensuring a strong, knowledgeable and cohesive team. Customer service is at the heart of what we all do. This ethos, combined with heavily investing in the latest technology to improve eye care, plus offering an extensive range of frames and lenses, ensures that we will always offer the very best clinical service. MEET THE TEAM WE ARE PROUD TO OFFER EXCEPTIONAL CARE “Taylor Biddle Opticians look after three generations in our family with equal care and expertise. Tracey is always available for caring support and we have easy access to appointments. Staff are welcoming and friendly at both practices.” - S.D Claverley - READ MORE REVIEWS WELCOME TO WOMBOURNE WELCOME TO COMPTON

EYECARE PLANS We are now offering exclusive Eyecare plans to spread the cost of enhanced eyecare . Currently the standard NHS funded eye exam is the same as it was when it was first implemented in 1948, but technology and expertise have increased a hundredfold since then. ​ Eye conditions that previously would have caused blindness are often treatable, and there is now the ability to detect these problems early with the aid of cutting-edge technology like our OCT & Optomap. WHAT ARE THE BENEFITS? Inclusive Eye examinations As often as needed Extended eye examinations Longer appointment times Value for money Spread the cost monthly, no lump sum Peace of mind ​ Terms & Conditions apply PRIVATE EYE EXAMINATION PLAN (PEEP) Our PEEP plan provides excellent value for money and peace of mind. For a monthly fee of just £6.50, it will cover all of your professional charges, see you as often as required, and not at strictly defined time intervals as laid out by the NHS. ​ You will be booked for a longer appointment so that there is more time to discuss your requirements and to carry out any further tests as needed so that we can provide the best possible care for you. WHATS INCLUDED? £7.50 PER MONTH Comprehensive eye examination Under 30’s eye exam Optical Coherence Tomography (OCT scan) Daytona Optomap Ultra Wide View scan Pressures Check Anterior eye assessment Private Diabetic Assessment TAYLOR BIDDLE OPTICIANS EYECARE PLAN (TBO ECP) This Premium Plan covers the extended eye examination and all the benefits included in PEEP, but also gives a greater value for spectacle wearers with 25% discount on all eyewear and a two year accidental damage guarantee for an additional peace of mind. £13 PER MONTH Comprehensive eye examination Under 30s eye exam Optical Coherence Tomography (OCT scan) Daytona Optomap Ultra Wide View scan Pressures Check Anterior eye assessment Private Diabetic Assessment Consultant requested fields test plus report Consultant requested retinal scans plus report 25% discount off spectacles and lenses 15% discount off all products and solutions (excluding contact lenses). A guarantee on new spectacles for two years (small excess applies) Minimum contract 18 months, and then 6 months after the latest purchase. WHATS INCLUDED? CONTACT US FOR MORE INFORMATION ON OUR EYECARE PLANS GET IN TOUCH Quick links: OCT & OPTOMAP EYEWEAR

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< Back Karen Rock Karen have been with Taylor Biddle Opticians since December 2019, working in a number of other customer service roles over previous years. She enjoys all aspects of busy environment working within our Compton team. In free time Karen likes taking long country walks. Admin & Optical Assistant

YOUR FREQUENTLY ASKED QUESTIONS If you can't find the answer to your query below, please contact us and we will be happy to advise. How long will my appointment take? Appointment duration can vary from person to person, depending on your appointment type and your individual needs. Please allow at least 30 minutes for your appointment. We pride ourselves on never rushing your appointment and will dedicate as much time as you need during your appointment with us. Whether you are carefully choosing new frames or have any questions any additional questions during your eye test, we are always happy to offer the extra time and care that you deserve. How much does an eye test cost? We offer both private and NHS-funded eye examinations at Taylor Biddle Opticians. Click here to select your local practice and see a full breakdown of appointment types and relevant fees. You may be entitled to a free eye test funded by the NHS. We are committed to the NHS, however the scope of the NHS test does not automatically include further investigations such as OCT & OPTOMAP, it only provides for a basic eye test. Consequently, we do advise patients to agree to extend the scope of the NHS Sight Test to the higher standards provided by our extended eye examination. An additional fee applies for this. Our Private examinations are available for those who are not eligible for NHS funding, or those who wish to upgrade their test in order to take advantage of our state-of-the-art diagnostic equipment. Am I eligible for a free NHS Sight Test? You're entitled to a free NHS sight test if you: are under 16 are 16, 17 or 18 and in full-time education are 60 or over are registered as partially sighted or blind have been diagnosed with diabetes or glaucoma are 40 or over and your mother, father, sibling or child has been diagnosed with glaucoma have been advised by an eye doctor (ophthalmologist) that you're at risk of glaucoma are a prisoner on leave from prison are eligible for an NHS complex lens voucher – your optician can advise you about your entitlement You're also entitled if you or your partner – including civil partner – receive, or you're under the age of 20 and the dependant of someone receiving: Income Support Income-related Employment and Support Allowance Income-based Jobseeker's Allowance Pension Credit Guarantee Credit Universal Credit and meet the criteria If you're entitled to or named on: a valid NHS tax credit exemption certificate (if you do not have a certificate, you can show your award notice), you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less a valid NHS certificate for full help with health costs (HC2) Visit the NHS website to read the latest criteria and learn more about funding for eye tests and eyewear - https://www.nhs.uk/nhs-services/opticians/free-nhs-eye-tests-and-optical-vouchers/ Where can I park during my appointment? There is free parking available at both our Compton and Wombourne practices. Is the practice wheelchair accessible? Both of our practices are wheelchair friendly! We are spread across one level at our Wombourne practice and our Compton location features a lift to access to the upper floor. How can I book an appointment? It's easy to book an appointment at one of our practices. You can book by telephone, email or online. Click here to select your local practice and book your next appointment today.

YOUR INDEPENDENT OPTICIANS IN WOLVERHAMPTON At Taylor Biddle Opticians, we pride ourselves on the highest levels of customer service paired with top-quality eye care and products. The two practices are conveniently located in Compton and Wombourne, both with easy disability access and free parking. MORE ABOUT US WELCOME TO WOMBOURNE WELCOME TO COMPTON SPECIALIST EYE CARE SERVICES FOR ALL YOUR FAMILY Customer service has always been at the heart of what we all do. This ethos, combined with continually pushing the boundaries by investing in the latest technology to improve eye care, and offering fabulous frames and lenses, ensures that we will always offer the very best service available anywhere. OCT & OPTOMAP EYE SCAN HEARING CARE & AUDIOLOGY CONTACT LENS FITTING & ADVICE VISUAL STRESS & COLORIMETRY DISCOVER DESIGNER EYEWEAR We stock some of the top designer frames including Ray Ban, Gotti and Jimmy Choo to name but a few. In addition we stock a fabulous selection of frames starting from just £29.99. VIEW OUR BRANDS EYEWEAR STYLING READ OUR PATIENT TESTIMONIALS “Taylor Biddle Opticians look after three generations in our family with equal care and expertise. Tracey is always available for caring support and we have easy access to appointments. Staff are welcoming and friendly at both practices.” - S.D Claverley - READ MORE REVIEWS

< Back Beth Rowley Level 2 Diploma in Optical Support Beth joined Taylor Biddle 2023 and has worked in optics for over 3 years brining a wealth of knowledge and expertise. She really enjoys helping people pick the perfect frame and has a keen eye for detail. In her spare time she enjoys yoga and spending time with her dogs who keep her very busy. Optical Dispenser