PRIVACY POLICY Your Privacy At Taylor Biddle, we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others. Collection of your Personal Information In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care. How we use this information The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on the services we have provided and to offer the opportunity to trial new products. Our policy on storage, processing, and retention of your information To provision and manage our services, your data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001. If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions. We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements. How and when we may share your personal information Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organizations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets. Your rights with respect to the Personal Information we hold You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances, you can request that we erase your data which we will do where this would not prevent us from meeting our legal and regulatory obligations. Updating your communication preferences You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below. Use of cookies Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why. Cookie: Cookie preference Name: CookieControl Purpose: This cookie is used to remember a user’s choice about cookies on ico.org.uk. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. Cookie: Language selection Name: language Purpose: This cookie is used to remember any selection a user has made about language on ico.org.uk, using the language selector, so that the site will be shown in their chosen language when returning to the site. Cookie: Universal Analytics (Google) Name: _ga, _gali, _gat & _gid Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Cookie: YouTube cookies Name: PREF*, VSC*, VISITOR_INFO1_LIVE* & remote_sid* Purpose: We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. PREF - * Expires after eight months VSC - * expires at the end of your session VISITOR_INFO1_LIVE - *expires after eight months remote_sid - * expires at the end of your session Cookie: Vimeo cookies Name: player - vuid Purpose: We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals. Cookie: HotJar Name and Duration: _hjClosedSurveyInvites - 365 days _hjDonePolls - 365 days _hjMinimizedPolls - 365 days _hjShownFeedbackMessage - 365 days _hjid - 365 days _hjRecordingLastActivity - Session Length _hjTLDTest - Session Length _hjUserAttributesHash - Session Length _hjCachedUserAttributes - Session Length _hjLocalStorageTest - Under 100ms _hjIncludedInPageviewSample - 30 Minutes _hjIncludedInSessionSample - 30 Minutes _hjAbsoluteSessionInProgress - 30 Minutes Purpose: These cookies are used to track the customers experience and use of the website. We use this information to improve the functionality of the website and improve the customer experience. The cokkies do not collect information that would directly identify anyone. Cookie: Wix Name and Duration: XSRF-TOKEN - Session Duration hs - Session Duration svSession - 2 Years SSR-caching - 1 Minute _wixCIDX - 3 Months _wix_browser_sess - Session Duration consent-policy - 365 days smSession - Session Duration TS* - Session Duration bSession - 30 minutes fedops.logger.sessionId - 365 days wixLanguage - 365 days Purpose: wix - These cookies are used to maintain and improve the customers experience of the website. We uuse the information to identify registered members, monitor and analyze performance, operation and effectiveness of the platform and ensure the security and safe use of the platform. Cookie: Facebook Pixel Name: c_user – 365 days xs – 365 days fr – 90 days _fbp – 90 days oo – 5 years dpr – 7 days wd – 7 days presence – session duration sb – 2 years dbln – 2 years csrf – 24 hours Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Managing cookies You can remove any cookies already stored on your computer and you can control how your web browser deals with cookies by changing your browser settings. However this may prevent you from using parts of our website. Many browsers give a range of options for managing cookies, including obtaining consent for every cookie, blocking certain types of cookie and blocking cookies from unrecognised websites. Finally, you can set your browser to block all cookies however you should be aware that many sites will not work as smoothly as you are used to and some basic functionality that is dependent on cookies will not work at all. The following links go to the relevant help sections for the major web browsers and explain how to manage your cookies: Chrome https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies Safari OS X http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html Safari iOS http://support.apple.com/kb/HT1677 Internet Explorer http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9 Firefox http://support.mozilla.org/en-US/kb/Cookies?s=cookies&r=0&e=es&as=s Android http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=169022 Blackberry http://help.blackberry.com/en/blackberry-q10/10.3.1/help/mwa1334238823957.html Windows phone http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx Privacy Policy updates We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website. Last updated: April 2022 Contacting us Visit our contact page to find our most up to date contact information.

COVID-19 URGENT EYESERVICE (CUES) We can now see you under a free service (if you’re registered with a Wolverhampton or South Staffs GP) for minor eye conditions, instead of you having to go to the Eye Infirmary. This free service is available for people of all ages. Our optometrists have undergone further training in order to treat a number of minor eye concerns. Please note that this is not a sight test. Also, if you have a major eye condition that is being regularly monitored by your optometrist or hospital eye service, it will not be covered by this service; for example, cataracts, diabetic retinopathy or glaucoma. WHAT CONDITIONS CAN BE TREATED AT A MECS APPOINTMENT? Foreign body in the eye Red eye or eyelids Dry eye, or gritty and uncomfortable eyes Irritation and inflammation of the eye Significant recent sticky discharge from the eye, or watery eye Recently occurring flashers of floaters Ingrowing eyelashes Recent and sudden loss of vision HOW CAN I MAKE AN APPOINTMENT? To make an appointment, call us and you will be asked some questions about your symptoms. This will enable us to assess how quickly you need to be seen, which will be within 24 hours in urgent cases and within a few days for a routine appointment. Please bring your glasses and a list of your current medication along to the appointment. The optometrist may put drops in your eyes to enlarge your pupils in order to get a better view inside your eyes. You should not drive until the effects of these drops has worn off, which may take a few hours. Our optometrists are able to issue prescriptions to treat minor eye conditions. If your condition is more serious, the optometrist will book you an urgent appointment at a hospital eye clinic. If you need a routine appointment with a hospital, the optometrist will organise this for you. You may also be advised to make an appointment with your GP if your eye condition is related to your general health. Before you go to hospital, ask your optometrist. Quick links: GET IN TOUCH EYE TESTS

DRY EYE & RED EYE ASSESSMENTS At our practice, we often come across patients with ocular hyperaemia (red eye), discharge and discomfort. This is primarily managed with ocular lubricants, over-the-counter remedies and remedial eyelid hygiene. For patients who are not entitled to exemptions from NHS charges, we can prescribe ointments and eye drops via signed orders. We find that the majority problems leading to red eyes are not from infections, but often allergic/seasonal conjunctivitis which would not benefit from anti-biotic medication. It may be that your case requires urgent intervention and so we ensure to see red eye patients as soon as possible upon arrival to the practice. We find a brief appointment (15 minutes) is sufficient to make a diagnosis. As the examination is only of the external eye, a full eye examination or refraction is not normally required. WHAT CAUSES DRY EYE? Ageing over 60’s are the most common group to suffer Hot, dry or windy climates – causes evaporation of tears Inflammatory diseases – e.g. Rheumatoid arthritis affecting the joints is associated with higher risk of dry eyes. Side effects from medications – e.g. The oral contraceptive pill HOW IS DRY EYE SYNDROME TREATED? There is no absolute ‘cure’ for dry eye syndrome. However, most people can get significant relief from symptoms using a variety of treatments and measures. LID MARGIN HYGIENE If the underlying cause is blepharitis or lid margin disease, then treating this can often improve the ocular surface and reduce symptoms. This can be done by simply applying a hot compress using hot tap water and a clean flannel to the eye each day, and then cleaning the lid margin with the water and the flannel. Some people recommend using chemicals such as baby shampoo and sodium bicarbonate, but more often than not, these can cause ocular surface irritation, and so at least initially, are best avoided. LUBRICANTS Regular lubrication in the form of gels or drops can help keep the surface of the eyes wet, and thus reduce symptoms. Often, this is combined with lid margin hygiene. There are a wide range of eye drops available – consult your optometrist, GP or ophthalmologist for advice on which to use. For a full dry eye and red eye assessment contact us at Taylor Biddle today. GET IN TOUCH

TAYLOR BIDDLE COMPTON 39 Bridgnorth Road, Compton, Wolverhampton, WV6 8AF 01902 750325 BOOK YOUR APPOINTMENT Our Service is as Special as Your Eyes BOOK AN APPOINTMENT Monday - Friday: 9:00 - 5:30 Saturday: 9:00 - 5:00 Sunday: Closed OUR PRACTICE We are located nearby Compton Park on Bridgnorth Road where we are next door to Bridgnorth Road Pharmacy. Our location is close to numerous regular bus routes. Patient parking is available to the front and rear of the building Our practice is wheelchair accessible Lift access to both floors WELCOME TO COMPTON SEND US A MESSAGE Need a little help or just have a question? Fill in the form below and we'll get back to you as soon as we can. Why not check our FAQs page for popular patient queries. If you still can't find what you need, we will be happy to help. Full Name Phone Email Write a message SEND Thank you for your message, we'll get back to you as soon as we can OUR DEDICATED TEAM Eye care is a passion at Taylor Biddle. We take pride in our highly skilled, knowledgeable team who stay with us for many years. We're dedicated to providing a welcoming environment for all our patients, with friendly service that is second-to none! MEET THE TEAM

PATIENT TESTIMONIALS If you have feedback following your experience at either of our locations, we would love to hear from you. Click below to leave a review or get in touch! S. Lawton "As always an excellent, thorough eye examination and professional scans with friendly staff. Thank you to Jo and Linda for making me feel at ease. Tom was amazing at helping me select new frames and sunglasses. He knew my style and nothing was too much trouble. Would thoroughly recommend!!!" S.D Claverley “Taylor Biddle Opticians look after three generations in our family with equal care and expertise. Tracey is always available for caring support and we have easy access to appointments. Staff are welcoming and friendly at both practices.” Mubs "First time at Taylor Biddle from a friend’s recommendation, needed my glasses relensed quite urgently and Hasan managed to fit me in the next day! Hasan, Sarah and the rest of the team were so friendly and helpful. Taylor Biddle will be my opticians for all my eye tests and I will be recommending them to all my friends and family!" C.Karatas "Many students from my practice who have reading difficulties such as dyslexia have been referred for further testing and each one has reported improvements in their vision and comfort in reading. I would have no hesitation in recommending Taylor Biddle Opticians." A. Lloyd "Very impressed with our eye examinations at Taylor Biddle. Just moved into the area, so registered as new customers. Incredibly thorough, professional and informative. Didn't feel rushed. Very good first impression and will be staying with them in the future." H. Moore "Had a very thorough eye test with Taras Lac including using 2 different scanners. I felt very confident that every aspect of my eye health was covered. All the staff are very helpful and professional. My partner recently had issues with his eye and they fitted in an emergency appointment and gave him a very detailed examination." J. Prosser "Can't recommend Taylor Biddle enough. Taras puts my daughter at ease during her visual stress tests. Staff are very welcoming and professional. Nothing is too much trouble." E. Somauroo "I had my first appointment at Taylor Biddle today and it was, by far , the best eye test I have had. All the staff were both professional and friendly and put me at ease on my first visit. As well as a regular eye test I had scans of my eyes done which reassured me that all was ok."

DIABETIC SCREENING It is with regret that we have now withdrawn from the NHS diabetic screening programme, as due to the current COVID 19 situation we are concentrating on maximising safety and distancing measures by giving our patients more time ans space with extended examinations. Now we are offering a Private Diabetic Assessments as a part of our extended examinations utilising our cutting edge eye scanning technology. The NHS retinal screening photographs are just surface photographs of the central 30° of the retina. We are able to use much more sophisticated equipment to look at the back of the eye in much more detail than the basic retinal photograph. These additional tests, OCT and Optomap, offer 3 dimensional views and 180° views respectively and are not to be confused with the retinal photography. DIABETIC APPOINTMENTS AT TAYLOR BIDDLE Our experienced optometrists, who have extra qualifications in Diabetic retinal disease, will thoroughly check the scans and send a report to your GP with the results. We still recommend that you attend your NHS diabetic eye screening when invited to do so. The Private Diabetic Assessments are included in our Eyecare Plans. Click here to learn more about our Eyecare Plans.

YOUR FREQUENTLY ASKED QUESTIONS If you can't find the answer to your query below, please contact us and we will be happy to advise. How long will my appointment take? Appointment duration can vary from person to person, depending on your appointment type and your individual needs. Please allow at least 30 minutes for your appointment. We pride ourselves on never rushing your appointment and will dedicate as much time as you need during your appointment with us. Whether you are carefully choosing new frames or have any questions any additional questions during your eye test, we are always happy to offer the extra time and care that you deserve. How much does an eye test cost? We offer both private and NHS-funded eye examinations at Taylor Biddle Opticians. Click here to select your local practice and see a full breakdown of appointment types and relevant fees. You may be entitled to a free eye test funded by the NHS. We are committed to the NHS, however the scope of the NHS test does not automatically include further investigations such as OCT & OPTOMAP, it only provides for a basic eye test. Consequently, we do advise patients to agree to extend the scope of the NHS Sight Test to the higher standards provided by our extended eye examination. An additional fee applies for this. Our Private examinations are available for those who are not eligible for NHS funding, or those who wish to upgrade their test in order to take advantage of our state-of-the-art diagnostic equipment. Am I eligible for a free NHS Sight Test? You're entitled to a free NHS sight test if you: are under 16 are 16, 17 or 18 and in full-time education are 60 or over are registered as partially sighted or blind have been diagnosed with diabetes or glaucoma are 40 or over and your mother, father, sibling or child has been diagnosed with glaucoma have been advised by an eye doctor (ophthalmologist) that you're at risk of glaucoma are a prisoner on leave from prison are eligible for an NHS complex lens voucher – your optician can advise you about your entitlement You're also entitled if you or your partner – including civil partner – receive, or you're under the age of 20 and the dependant of someone receiving: Income Support Income-related Employment and Support Allowance Income-based Jobseeker's Allowance Pension Credit Guarantee Credit Universal Credit and meet the criteria If you're entitled to or named on: a valid NHS tax credit exemption certificate (if you do not have a certificate, you can show your award notice), you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less a valid NHS certificate for full help with health costs (HC2) Visit the NHS website to read the latest criteria and learn more about funding for eye tests and eyewear - https://www.nhs.uk/nhs-services/opticians/free-nhs-eye-tests-and-optical-vouchers/ Where can I park during my appointment? There is free parking available at both our Compton and Wombourne practices. Is the practice wheelchair accessible? Both of our practices are wheelchair friendly! We are spread across one level at our Wombourne practice and our Compton location features a lift to access to the upper floor. How can I book an appointment? It's easy to book an appointment at one of our practices. You can book by telephone, email or online. Click here to select your local practice and book your next appointment today.

EYE EXAMINATIONS Our eye examination, involves a thorough investigation of not only your vision, but also the co-ordination and ocular health of your eyes. We welcome any questions during the process and will fully explain any findings to you. We offer both private and NHS eye tests for the whole family. Why not upgrade to our extended Eye examination to benefit from our state-of-the-art equipment? EXTENDED EYE EXAMINATION For most patients, we recommend upgrading your test to our extended eye examination, for which there is an additional fee. The fee reflects the high quality of our resources, the extensive cutting edge OCT & Optomap technology used by our optometrists as well ass the extra time required for the comprehensive procedures involved. We are committed to the NHS, however the scope of the NHS test does not automatically include these further investigations, it only provides for a basic eye test. Consequently we do advise patients to agree to extend the scope of the NHS Sight Test to the higher standards provided by our extended eye examination. Quick links: OCT & OPTOMAP CHILDRENS EYECARE WHAT OUR PATIENTS SAY.. "I had my first appointment at Taylor Biddle today and it was, by far , the best eye test I have had. All the staff were both professional and friendly and put me at ease on my first visit. As well as a regular eye test I had scans of my eyes done which reassured me that all was ok." - E. Somauroo - 02/2022 via Google

YOUR INDEPENDENT OPTICIANS IN WOLVERHAMPTON Taylor Biddle Opticians was founded in 1994 by Tracey Taylor and Mike Biddle at the Compton premises. Two years later the Wombourne practice was opened. Mike left in 2010, and in 2014 Olha Lac joined Tracey as co-director, adding to Tracey’s wealth of experience in the optical world. Olha has worked for Taylor Biddle since 2005 and has gained extra qualifications in visual dyslexia which has helped many children achieve their potential. In April 2021 Hasan Akhtar joined Tracey and Olha as co-director after working at Taylor Biddle since 2018. Hasan specialises in Medical Retina and Glaucoma and encourages further education and training to ensure the practice is at the forefront of providing an excellent eyecare service. YOUR PATIENT JOURNEY We endeavour to offer a service as special as your eyes as we believe you deserve the very best. 1 Call us or click to book your appointment online. 2 Quick Q&A to assess your current eye health, history and individual needs. 3 Your eye health check with state-of-the-art technology. 4 If required, it's time for expert advice on eyewear styling or new contact lenses. 5 Collection, fitting & aftercare for maintaining clear vision. BOOK ONLINE OUR DEDICATED TEAM Taylor Biddle team members stay with us for many years, ensuring a strong, knowledgeable and cohesive team. Customer service is at the heart of what we all do. This ethos, combined with heavily investing in the latest technology to improve eye care, plus offering an extensive range of frames and lenses, ensures that we will always offer the very best clinical service. MEET THE TEAM WE ARE PROUD TO OFFER EXCEPTIONAL CARE “Taylor Biddle Opticians look after three generations in our family with equal care and expertise. Tracey is always available for caring support and we have easy access to appointments. Staff are welcoming and friendly at both practices.” - S.D Claverley - READ MORE REVIEWS WELCOME TO WOMBOURNE WELCOME TO COMPTON

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MEET THE TEAM Olha Lac BSc (Hons) MCOptom Dip ScV M.ASvP Optometrist Director Read More Julia Kwiatkowski Practice Manager Read More Taras Lac BSc (Hons) MCOptom Dip ScV M.ASvP Optometrist Read More Sarah Bedworth BSc (Hons) FBDO Dispensing Optician Read More Devinder Sidhu Level 2 Diploma in Optical Support Optical Dispenser Read More Sue Bundy Optical Assistant Read More Cheryl Meredith Optical Assistant Read More Tracey Taylor BSc (Hons) MCOptom Optometrist Director Read More Donna Lloyd Branch Manager Optical Dispenser Read More Joanna Peppiatt BSc (Hons) MCOptom Optometrist Read More Sophie Rogers Level 2 Diploma in Optical Support Optical Dispenser Read More Kimberley Lacey Level 2 Diploma in Optical Support Trainee Dispensing Optician Read More Linda Lawton Optical Assistant Read More Karen Rock Admin & Optical Assistant Read More Hasan Akhtar BSc(Hons) MCOptom DipTp(IP) Prof Cert Med Ret Prof Cert Glauc AFHA Optometrist Director Read More Hollie Bullock Level 2 Diploma in Optical Support Branch Manager Optical Dispenser Read More Elisha Dhir BSc (Hons) MCOptom Dip ScV M.ASvP Optometrist Read More Tom Green Level 2 Diploma in Optical Support Student Dispensing Optician Read More Beth Rowley Level 2 Diploma in Optical Support Optical Dispenser Read More Tracy Morris Optical Assistant Read More