YOUR FREQUENTLY ASKED QUESTIONS If you can't find the answer to your query below, please contact us and we will be happy to advise. How long will my appointment take? Appointment duration can vary from person to person, depending on your appointment type and your individual needs. Please allow at least 30 minutes for your appointment. We pride ourselves on never rushing your appointment and will dedicate as much time as you need during your appointment with us. Whether you are carefully choosing new frames or have any questions any additional questions during your eye test, we are always happy to offer the extra time and care that you deserve. How much does an eye test cost? We offer both private and NHS-funded eye examinations at Taylor Biddle Opticians. Click here to select your local practice and see a full breakdown of appointment types and relevant fees. You may be entitled to a free eye test funded by the NHS. We are committed to the NHS, however the scope of the NHS test does not automatically include further investigations such as OCT & OPTOMAP, it only provides for a basic eye test. Consequently, we do advise patients to agree to extend the scope of the NHS Sight Test to the higher standards provided by our extended eye examination. An additional fee applies for this. Our Private examinations are available for those who are not eligible for NHS funding, or those who wish to upgrade their test in order to take advantage of our state-of-the-art diagnostic equipment. Am I eligible for a free NHS Sight Test? You're entitled to a free NHS sight test if you: are under 16 are 16, 17 or 18 and in full-time education are 60 or over are registered as partially sighted or blind have been diagnosed with diabetes or glaucoma are 40 or over and your mother, father, sibling or child has been diagnosed with glaucoma have been advised by an eye doctor (ophthalmologist) that you're at risk of glaucoma are a prisoner on leave from prison are eligible for an NHS complex lens voucher – your optician can advise you about your entitlement You're also entitled if you or your partner – including civil partner – receive, or you're under the age of 20 and the dependant of someone receiving: Income Support Income-related Employment and Support Allowance Income-based Jobseeker's Allowance Pension Credit Guarantee Credit Universal Credit and meet the criteria If you're entitled to or named on: a valid NHS tax credit exemption certificate (if you do not have a certificate, you can show your award notice), you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less a valid NHS certificate for full help with health costs (HC2) Visit the NHS website to read the latest criteria and learn more about funding for eye tests and eyewear - https://www.nhs.uk/nhs-services/opticians/free-nhs-eye-tests-and-optical-vouchers/ Where can I park during my appointment? There is free parking available at both our Compton and Wombourne practices. Is the practice wheelchair accessible? Both of our practices are wheelchair friendly! We are spread across one level at our Wombourne practice and our Compton location features a lift to access to the upper floor. How can I book an appointment? It's easy to book an appointment at one of our practices. You can book by telephone, email or online. Click here to select your local practice and book your next appointment today.

EYEWEAR STYLING & FITTING Your eyewear should be an extension of your personal style, not just something necessary in order to see clearly! ​ You deserve to look great in your frames and sunglasses and we are here to ensure that. The ultimate goal of our dispensing team is to make sure that you leave with eyewear that fits and flatters your face perfectly. ​ With so many frames and sunglasses out there, it can be hard to know which ones are right for you and what styles you should look for. At Taylor Biddle, we offer dedicated styling sessions where our specially trained stylists can consider everything from your personal style to your face shape and complexion to find a perfect match that will suit YOU. OUR STYLING CONSULTATIONS Our expert dispensing team have undertaken additional training and certification in order to provide the best possible styling advice so you can look and feel your best. ​ The consultation takes approximately 1 hour to ensure you have all the time you need to pick out the perfect pair. In that time, we will asses your individual facial features, hair and eye colour, personal style, prescription, work and lifestyle to determine the type of eyewear that will reflect you and meet your needs. ​ We have a great variety of different styles, shapes and colours to choose from so you can be sure that there's something for you. During our consultation, we'll put together a selection of frames and/or sunglasses for you to try on and we will work together to find which are the best for you. THE PERFECT FIT When you have chosen your perfect frames, we will take extra care to ensure the best possible fit for optimal comfort and clear vision. We use state-of-the-art intuitive technology to ensure we can take precise measurements. ​ Following the arrival of your eyewear, we will invite you to have them properly fitted and adjusted to maximise on comfort and leave you feeling as good as you look! We can even discuss how best to care for your glasses or sunglasses to make sure you get the most out of them. Quick links: EYEWEAR BRANDS EYE EXAMINATIONS WHAT OUR PATIENTS SAY.. "We would like to say a massive thank you to EVERYONE at Taylor Biddle. They make your experience of getting an eye test and then choosing new specs such fun. They know all their customers personally and this helps them to find the correct style of glasses to suit you. They will spend time with you talking through different points of which style suit you best. James had already pre chosen 4 pairs of specs for my husband prior to his test and he knows him so well, that the first pair he tried on were the ones he went away with!! We wouldn't go anywhere else." - D. Taylor - 08/2021 via Google

DIABETIC SCREENING It is with regret that we have now withdrawn from the NHS diabetic screening programme, as due to the current COVID 19 situation we are concentrating on maximising safety and distancing measures by giving our patients more time ans space with extended examinations. Now we are offering a Private Diabetic Assessments as a part of our extended examinations utilising our cutting edge eye scanning technology. ​ The NHS retinal screening photographs are just surface photographs of the central 30° of the retina. We are able to use much more sophisticated equipment to look at the back of the eye in much more detail than the basic retinal photograph. These additional tests, OCT and Optomap, offer 3 dimensional views and 180° views respectively and are not to be confused with the retinal photography. DIABETIC APPOINTMENTS AT TAYLOR BIDDLE Our experienced optometrists, who have extra qualifications in Diabetic retinal disease, will thoroughly check the scans and send a report to your GP with the results. ​ We still recommend that you attend your NHS diabetic eye screening when invited to do so. The Private Diabetic Assessments are included in our Eyecare Plans. Click here to learn more about our Eyecare Plans.

< Back Sophie Rogers Level 2 Diploma in Optical Support Sophie has been with the Taylor Biddle team since 2016 and is passionate about providing highest standards of customer service. Due to her passion for the career, in 2020 she completed the Level 2 Diploma in Optical Support. She loves animals and in her spare time volunteers at a dog training club and also enjoys cooking and walking her dogs. Optical Dispenser

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< Back Elisha Dhir BSc (Hons) MCOptom Dip ScV M.ASvP Elisha graduated from The University of Manchester in 2020 with a First-Class Honours degree in Optometry and qualified as an Optometrist in 2022 following her pre-registration year at Taylor Biddle. She has recently completed her School Vision Diploma which involves seeing patients with binocular vision anomalies and visual stress. In her free time, Elisha enjoys socialising, dining in restaurants and visiting new places. Optometrist

PRIVACY POLICY Your Privacy At Taylor Biddle, we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others. Collection of your Personal Information In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care. How we use this information The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on the services we have provided and to offer the opportunity to trial new products. Our policy on storage, processing, and retention of your information To provision and manage our services, your data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001. If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions. We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements. How and when we may share your personal information Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organizations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets. Your rights with respect to the Personal Information we hold You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances, you can request that we erase your data which we will do where this would not prevent us from meeting our legal and regulatory obligations. ​ Updating your communication preferences You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below. ​ Use of cookies Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why. Cookie: Cookie preference Name: CookieControl Purpose: This cookie is used to remember a user’s choice about cookies on ico.org.uk. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. Cookie: Language selection Name: language Purpose: This cookie is used to remember any selection a user has made about language on ico.org.uk, using the language selector, so that the site will be shown in their chosen language when returning to the site. 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The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. ​ Managing cookies You can remove any cookies already stored on your computer and you can control how your web browser deals with cookies by changing your browser settings. However this may prevent you from using parts of our website. ​ Many browsers give a range of options for managing cookies, including obtaining consent for every cookie, blocking certain types of cookie and blocking cookies from unrecognised websites. Finally, you can set your browser to block all cookies however you should be aware that many sites will not work as smoothly as you are used to and some basic functionality that is dependent on cookies will not work at all. ​ The following links go to the relevant help sections for the major web browsers and explain how to manage your cookies: ​ Chrome https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies ​ Safari OS X http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html ​ Safari iOS http://support.apple.com/kb/HT1677 ​ Internet Explorer http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9 ​ Firefox http://support.mozilla.org/en-US/kb/Cookies?s=cookies&r=0&e=es&as=s ​ Android http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=169022 ​ Blackberry http://help.blackberry.com/en/blackberry-q10/10.3.1/help/mwa1334238823957.html ​ Windows phone http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx Privacy Policy updates We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website. ​ Last updated: April 2022 ​ Contacting us Visit our contact page to find our most up to date contact information.

< Back Sue Bundy Sue has worked for Taylor Biddle since 2002, mainly at the Wombourne practice. She loves the feeling of close community that her job brings and looking after our customers needs. She is married with 3 daughters and enjoys reading, baking and travel. Optical Assistant

< Back Kimberley Lacey Level 2 Diploma in Optical Support Kim joined Taylor Biddle in 2023 but has been working in optics for over 20 years. She has a Diploma in Leadership and Health care and Level 2 Diploma in Optical Support. Being in optics gives her the chance to make a difference to the patients she sees and is what has kept her in love with the profession. In her spare time she enjoys holidays, arts and crafts and loves spending time with her family and young son. Optical Dispenser

OCT & OPTOMAP Available as part of our extended eye examination, we have invested in in revolutionary diagnostic equipment to detect a number of key eye conditions, such as glaucoma, age related macular degeneration (AMD) and diabetic retinopathy. ​ Non-invasive and painless, our state-of-the-art equipment allows our Optometrists to see a larger area of your eye in greater detail. As a result, possible concerns can be identified even earlier. WHAT IS OCT? Ocular Coherence Tomography is an advanced eye scan for people of all ages. Similar to ultrasound, OCT uses light rather than sound waves to illustrate the different layers that make up the back of the eye. This particular 3D OCT unit captures a digital photograph of the surface of the eye at the same time and this can be cross referenced across any areas of concern. The major benefit of this state of the art machine is that it allows your optometrist to see both the back of your eye, and a three dimensional image look beneath the surface of the regular retinal image. Never before, has it been easier to find out the exact state and location of a particular eye condition. WHAT ARE THE BENEFITS OF OCT? Your optometrist can review the images on a PC screen and pin point areas of concern by digitally peeling the layers back until they define what it is that they have identified as requiring further investigation. ​ Using this machine, your optometrist can more confidently diagnose, manage and refer you to a specialist for further treatment, should this be required. Striving to provide the best eye care, Taylor Biddle Opticians, your local optometrist can now provide this state of the art diagnostic tool with your eye test, if you so desire. There may be an additional charge for the OCT scan, but the benefits are obvious. The software can automatically detect even the most subtle changes in the retina with every eye test you take. This gives an invaluable on- going record of the health and condition of your eyes. Make sure that when booking your next eye test, you ask about an OCT scan. WHAT IS OPTOMAP? The OPTOMAP is an ultra-widefield digital retinal imaging system. This unique technology captures more than 80% of your retina in one panoramic 200-degree image, while traditional imaging methods typically only show 15% of your retina at one time. ​ An OPTOMAP takes only seconds to perform, is painless and comfortable; nothing touches your eye at any time. It is suitable for everyone including children as vision problems often begin at an early age. You can see your own retina – exactly what your eye care practitioner sees – even in a 3D animation and images are ready to view immediately. WHAT ARE THE BENEFITS OF OPTOMAP? Early signs of disease can be present in the periphery of your retina and remain undetected for a long time when using traditional methods. Early detection enables early treatment, for example, retinal tears can be present in the peripheral part of the retina and are not picked up by a standard sight test or photography. ​ Often the symptoms associated with tears are ‘flashes and/or ‘floaters’. Timely treatment can seal these tears preventing devastating sight loss due to a retinal detachment. ​ It is advisable to have an Optomap every time you have an eye exam. This will ensure you have a digital record of your retinal health on file which can be compared for changes over time. Quick links: EYE EXAMS EYECARE PLANS WHAT OUR PATIENTS SAY.. "Had a very thorough eye test with Taras Lac including using 2 different scanners. I felt very confident that every aspect of my eye health was covered. All the staff are very helpful and professional. My partner recently had issues with his eye and they fitted in an emergency appointment and gave him a very detailed examination." - H. Moore - 11/2021 via Google

< Back Donna Lloyd Donna has been working at Taylor Biddle since 2016. She loves the diversity of her job and meeting new people as well as welcoming back our loyal regulars. Donna lives in Wolverhampton with partner Graham and 2 teenage children. She enjoys reading, going to the theatre, meeting up with friends and socialising with our TBO family. Donna is self confessed the world’s biggest Elvis fan! Branch Manager Optical Dispenser

< Back Sarah Bedworth BSc (Hons) FBDO Sarah has worked in optics as a Dispensing Optician for over 30 years in a variety of practices and has been with Taylor Biddle since 2017. She loves our busy environment and enjoys all aspects of optical work, especially the challenge of more complex dispensing . Sarah loves mountain biking and motorhome holidays. Dispensing Optician